Shipping Policy
We ship all orders across India. Please review the details below for shipping times and costs.
| Shipping Aspect | Details |
|---|---|
| Shipping Regions | We ship to all states and union territories within India only. |
| Shipping Cost | Flat Rate: ₹400 for all orders, regardless of location or order value. |
| Order Processing Time | 1 business day. Orders are prepared for shipment after payment is confirmed. |
| Dispatch Cut-off Time | 4:00 PM IST. Orders placed before 4:00 PM will be dispatched on the same day. Orders placed after 4:00 PM will be processed the next business day. |
| Estimated Delivery Time | 5 to 7 business days after dispatch. Delivery times may vary slightly depending on the destination. |
| Shipping Carrier | We use reputable courier partners like Delhivery, DTDC, or India Post for reliable service. |
| Free Shipping | Min Order Price: Rs 20,000 |
Return & Replacement Policy
We strive for complete customer satisfaction. Our return and replacement policy is designed for fairness and clarity.
| Policy Aspect | Details |
|---|---|
| Eligibility | Only products received in a damaged or defective condition are eligible for a return or replacement. |
| Return Window | You must notify us of any damage within 3 days of receiving the product. |
| Return/Reshipment Cost | The cost for return shipping and reshipping the replacement is chargeable at the standard shipping rate of ₹400. |
| Replacement Process | To initiate a return or replacement for a damaged product: 1. Do not discard the original box/packing. The item must be returned in the same packaging. 2. Contact our support team immediately via: – Email: sales@purjah.com – Phone: +91 98781 00425 3. Our team will guide you through the return booking process. |